Who We Are
Sydney Book Publishers is an independent, author-first publishing services company based at Level 35, Gateway Building · 1 Macquarie Place, Sydney NSW 2000. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this policy, “we”, “us” and “our” refer to Sydney Book Publishers.
What We Collect
We only collect information we actually need to respond to you and deliver our services:
- Information you give us. When you submit an enquiry form, request a quote, or contact us by phone or email, we collect your name, email address, phone number, the service you are interested in, and anything you include in your message.
- Manuscripts and project material. If you engage us, we receive the manuscript, notes, images and other material needed to complete your project. This material remains yours at all times.
- Information collected automatically. Like most websites, we use analytics tools (Google Analytics and Google Tag Manager) that collect standard usage data such as pages visited, approximate location, device type and how you found us. Our live-chat widget (Tawk.to) collects the messages you choose to send through it.
How We Use Your Information
- To respond to your enquiry and provide quotes or consultations you request.
- To deliver the publishing, editing, design, ghostwriting or marketing services you engage us for.
- To improve our website and understand how visitors use it.
- To send service-related updates about your project.
We do not sell, rent or trade your personal information. We do not add you to marketing lists without your consent.
Cookies and Analytics
Our website uses cookies set by Google Analytics, Google Tag Manager and Tawk.to to measure site usage and operate the live chat. These cookies do not give us access to your device. You can block or delete cookies through your browser settings at any time; the site will continue to work.
Who We Share Information With
We share personal information only where it is necessary to run our business or deliver your project:
- Trusted service providers who help us operate, such as website hosting, email delivery and analytics providers.
- Project specialists (for example an editor or designer assigned to your book) bound by confidentiality obligations.
- Where the law requires us to disclose information.
Some providers (such as Google) may store data on servers located outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.
Your Manuscript and Confidentiality
Your manuscript is your intellectual property. We treat every manuscript and project brief as confidential, share it internally only with the team members working on your book, and never publish, excerpt or distribute it without your written permission.
Storage and Security
Enquiry details are stored in a secured database accessible only to authorised staff. We use reasonable technical and organisational measures — including access controls and encrypted connections — to protect your information from misuse, loss and unauthorised access.
How Long We Keep Information
We keep enquiry records and project files only as long as needed to serve you, meet our legal obligations, and maintain reasonable business records. You may ask us to delete your enquiry details at any time.
Access, Correction and Complaints
You can ask us at any time to access, correct or delete the personal information we hold about you. Contact us at info@sydneybookpublishers.com or (02) 3822 3529. If you believe we have mishandled your information and we cannot resolve your concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Links to Other Websites
Our website links to external sites, such as retailer pages for our authors’ books. We are not responsible for the privacy practices of those sites, so we encourage you to read their policies.
Changes to This Policy
We may update this policy from time to time. The latest version will always be published on this page with its date of last update.
Contact Us
Questions about this policy or your personal information are always welcome:
- Email: info@sydneybookpublishers.com
- Phone: (02) 3822 3529
- Address: Level 35, Gateway Building, 1 Macquarie Place, Sydney NSW 2000